Cancellation & Booking Policy
Hospitality at Kwana
Kudrat, Koffee aur Kahaniyaan
We believe the best moments in life happen face to face, over good food, warm conversation and the open sky. That is why we created Kwana by Arbre.
Kwana is a 100% pure-vegetarian, multi-cuisine destination in Ahmedabad that brings together a fine-dining restaurant, the Khula Aasmaan rooftop café and elegant banquet spaces for 100 to 400 guests. Our flexible, stylish venues can be set up for intimate gatherings, corporate meetings, media launches or joyous family weddings.
We curate experiences that create meaningful connections. At Kwana, every event is not just a business matter to us; it is a lifelong memory our guests trust us to create. We ensure safety, comfort and a touch of luxury for you and your loved ones, so that every celebration ends with the smiles and happiness it deserves.
From a wide variety of dishes crafted to perfection (Jain options available) to the warm hospitality of our team, Kwana is a peaceful, beautiful place to enjoy with family and friends.
Kwana by Arbre is operated by Flavours of India. 501-502, The Sankalp, Airport–GIFT City Road, Sardar Patel Ring Road, near Hotel Gamthi 2, Nana Chiloda, Ahmedabad, Gujarat.
Booking Terms
Last updated: 13 October 2026
We understand that plans can change. This policy explains how cancellations and date changes work for banquet bookings, table reservations and online orders at Kwana by Arbre. Please read it together with our Terms & Conditions and Refund Policy.
1. Banquet & Event Bookings
1.1 Every banquet or event booking is confirmed against an advance payment of 30% of the total estimated bill. Once a date is confirmed, we block the venue, staff and supplies for you and decline other enquiries for that slot.
1.2 If a confirmed booking is cancelled by the Guest for any reason, the advance paid is non-refundable.
1.3 If the booking is cancelled after the full payment has been made (due 15 days before the event), the entire amount paid is non-refundable.
1.4 Postponement or change of date is treated as a cancellation of the original booking. Any new date requires a fresh booking, subject to availability and the rates applicable at that time.
1.5 Reductions in the guaranteed number of guests are accepted only up to 7 days before the event. After this, charges apply on the guaranteed number.
1.6 Optional services already arranged (décor, special crockery, PRO/VIP staff, rooms, DJ, etc.) cannot be cancelled once confirmed with the vendor, and their cost remains payable.
2. Cancellation by Kwana
2.1 The Management reserves the right to cancel a booking if payments are not received on time, if required permissions are not submitted, or if there is a breach of our Terms & Conditions. In such cases, the amount paid is non-refundable.
2.2 If Kwana has to cancel a confirmed booking for reasons within its own control, we will inform you as early as possible and refund the amount paid as per our Refund Policy.
2.3 For events affected by force majeure (acts of God, natural disasters, government orders, or failures beyond our control), Kwana will work with you in good faith to find an alternative date.
3. Restaurant & Rooftop Table Reservations
3.1 Table reservations do not require prepayment. If your plans change, please cancel or modify your reservation using the link in your confirmation message, or call us on +91 91818 18170, as early as possible so we can offer the table to other guests.
3.2 Tables are held for 15 minutes past the reservation time. After that, the reservation may be released.
3.3 For large group reservations or special set-ups where a deposit is taken, the cancellation terms communicated at the time of booking will apply.
4. Online Orders (Delivery & Pickup)
4.1 An online order can be cancelled only before it is accepted by our kitchen. Once preparation has started, the order cannot be cancelled.
4.2 Kwana may cancel an order if items are unavailable, if we are unable to fulfil it, or if payment fails. Any amount paid will be refunded as per our Refund Policy.
5. How to Cancel
All banquet and event cancellations must be made in writing by email to hi@kwana.cafe or on WhatsApp to +91 91818 18169, mentioning the booking name, event date and booking reference. The cancellation is effective from the date we receive your written request.
Contact Us
Restaurant & Reservations: +91 91818 18170
Banquet & Party Bookings: +91 91818 18169
Email: hi@kwana.cafe