Terms & Conditions

1. Booking & Confirmation

1.1 A banquet or event booking is confirmed only after the advance payment is received and a written confirmation is issued by Kwana.

1.2 Please submit a copy of your PAN card and GST number (or TAN) at the time of booking for billing purposes.

1.3 Rates quoted are our standard package and minimum rates. The final bill will be as per your final requirements and menu selection.

1.4 Prices for additional services and conditions may vary depending on the venue or area chosen. Please check with your Event Coordinator.

 

2. Payment Terms

2.1 An advance of 30% of the total estimated bill is payable at the time of confirmation.

2.2 The balance amount must be paid in full at least 15 days before the event date. Any additional charges arising on the day (extra guests, extra items, extra hours, etc.) must be settled at the end of the function by cash, card or UPI.

2.3 All payments, once made, are non-refundable as described in our Refund Policy.

2.4 The Management reserves the right to cancel the function if payments are not received on time.

2.5 All government taxes, including GST, will be charged extra as applicable.

 

3. Guest Count & Guarantees

3.1 The final guaranteed number of guests must be confirmed at least 7 days before the event. Any increase or reduction in the guaranteed number is accepted only up to this deadline.

3.2 All charges are calculated on the actual number of guests or the guaranteed number, whichever is higher.

3.3 We can accommodate up to 10% more guests than the guaranteed number, charged at the finalised per-person rate. Beyond 10%, a surcharge of 20% over the per-head rate will apply, subject to availability.

3.4 Sharing of plates is not allowed.

 

4. Menu, Food & Beverage

4.1 Kwana is a 100% pure-vegetarian venue. Jain food is available on request.

4.2 The menu must be finalised at least 7 days before the event. Seating, floral, décor and audio-visual requirements must be finalised at least 15 working days before the event. Heavy décor must be finalised at least one month before the event date.

4.3 Food, décor, stage lights and sound are provided exclusively by Kwana.

4.4 Outside food and beverages of any kind are not permitted. Packaged drinking water will be charged extra.

4.5 Items not included in the package menu will be charged extra.

4.6 Food quality and taste are maintained for up to 4 hours from the agreed serving time.

4.7 Quarter plates are provided only at the Chaat and Dessert counters. If quarter plates are required at other speciality counters, dinner plates will be placed at 75% of the minimum guarantee.

4.8 Table service is not included. It can be arranged on a chargeable basis; please discuss with the Manager.

4.9 Food service timings: lunch until 3:00 PM and dinner until 11:00 PM.

 

5. Venue, Timings & Sessions

5.1 Morning session: 8:00 AM to 3:00 PM (any 5 hours). Evening session: 6:00 PM to 12:00 midnight (any 5 hours).

5.2 Serving windows: Breakfast 7:00–10:00 AM (any 2 hours), Lunch 11:00 AM–3:00 PM (any 3 hours), Hi-Tea 4:00–6:00 PM (any 1 hour), Dinner 6:00–10:00 PM (any 3 hours).

5.3 The venue must be vacated on or before the agreed end time. Extra hours will be charged as per the prevailing hall rent.

5.4 Sajangoth, Panchola or sit-down dining arrangements are provided for up to 10 guests. Beyond that, ₹250 per person will be charged.

5.5 Classroom, round-table, boardroom or any other special seating arrangement will be charged extra as per requirement.

5.6 Electricity load above 8 KVA can be provided at an extra charge.

5.7 Kwana does not provide storage for goods or materials brought in from outside, other than within the booked venue for the booked date and time.

 

6. Décor, Music & Entertainment

6.1 Flower decoration, stage décor and stall arrangements can be provided at an additional charge.

6.2 Nails, scotch tape or pins may not be used for decoration. Only standees and framed banners are permitted. Any damage caused will be recovered from the Guest.

6.3 Welcome signage, banners or posters may be displayed outside the banquet venue (lobby, driveway or other areas) only with prior permission. Kwana will display the necessary directional signage.

6.4 Indoor music or live bands are permitted until 11:00 PM, and until 10:00 PM for rooftop/outdoor functions. Sound levels must stay within government limits.

6.5 DJs must be selected from Kwana’s approved panel.

6.6 Set-up involving noisy work (hammering, banging, cutting, etc.) must be planned in coordination with the banquet team.

6.7 PRO staff, VIP service staff and VIP waiters for mocktail service can be provided at extra charges. Rates may vary; please check with our executives.

 

7. Prohibited Items & Activities

7.1 Fireworks, crackers, cold pyros, confetti and dhol are not allowed within the premises or within 200 metres of it.

7.2 Drums, dhol, ghodi or band processions are strictly prohibited within the premises.

7.3 Paan counters are not permitted within the premises.

7.4 Pets are not allowed.

7.5 The Gujarat Prohibition Act and all related laws apply and must be strictly followed.

 

8. Permissions & Compliance

8.1 Police permission, PPL, IPRS, Novex, RMPL, fireworks or any other permission applicable to the event must be obtained by the Client or event organiser.

8.2 Copies of all such permissions must be submitted to Kwana at least 7 days before the event. Kwana is not responsible for obtaining any permissions or for any legal procedure related to them.

 

9. Liability, Safety & Damages

9.1 Kwana is not responsible for loss or theft of valuables at the venue during the function.

9.2 All materials and goods brought in for the event are at the Guest’s own risk. Kwana is not liable for any damage or loss of items left before, during or after the function.

9.3 The Guest must ensure that all contractors and workers engaged by them follow Kwana’s guidelines, and is responsible for any damage or breakage they cause.

9.4 Vehicles are parked and driven at the owner’s risk. Kwana is not liable for any loss of or damage to vehicles.

9.5 Guests are expected to follow the rules of the premises. The Management reserves the right to ask any guest to leave in case of a breach of rules or of these terms.

 

10. Restaurant, Rooftop & Online Orders

10.1 Entry to the restaurant and rooftop is by table reservation only. Walk-in guests are requested to reserve before arrival.

10.2 Restaurant hours: 11:30 AM–3:00 PM and 6:30 PM–11:45 PM. Rooftop café: 6:30 PM–2:00 AM. The rooftop is accessible by stairs only.

10.3 Online orders placed through our website or ordering partners are subject to item availability and the order-specific terms shown at checkout.

 

11. Force Majeure

Kwana shall not be liable for any inconvenience or failure to perform caused by acts of God, nature, accidents, government orders or failure of any services beyond the Management’s control.

 

12. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

 

13. Changes to These Terms

Kwana may update these terms from time to time. The version published on this page at the time of your booking will apply.

 

Contact Us

Restaurant & Reservations: +91 91818 18170
Banquet & Party Bookings: +91 91818 18169
Email: hi@kwana.cafe