Refund Policy

About Kwana by Arbre

Kudrat, Koffee aur Kahaniyaan

We believe the best moments in life happen face to face, over good food, warm conversation and the open sky. That is why we created Kwana by Arbre.

Kwana is a 100% pure-vegetarian, multi-cuisine destination in Ahmedabad that brings together a fine-dining restaurant, the Khula Aasmaan rooftop café and elegant banquet spaces for 100 to 400 guests. Our flexible, stylish venues can be set up for intimate gatherings, corporate meetings, media launches or joyous family weddings.

We curate experiences that create meaningful connections. At Kwana, every event is not just a business matter to us; it is a lifelong memory our guests trust us to create. We ensure safety, comfort and a touch of luxury for you and your loved ones, so that every celebration ends with the smiles and happiness it deserves.

From a wide variety of dishes crafted to perfection (Jain options available) to the warm hospitality of our team, Kwana is a peaceful, beautiful place to enjoy with family and friends.

Kwana by Arbre is operated by Flavours of India. 501-502, The Sankalp, Airport–GIFT City Road, Sardar Patel Ring Road, near Hotel Gamthi 2, Nana Chiloda, Ahmedabad, Gujarat.

Our Refund Policy

Last updated: 13 October 2026

At Kwana by Arbre, we plan every event and every order around your confirmation. This policy explains when a refund is and is not possible, and how refunds are processed. Please read it together with our Terms & Conditions and Cancellation Policy.

1. Banquet & Event Payments

1.1 The 30% advance paid at the time of confirmation is non-refundable in case of cancellation or postponement under any circumstances.

1.2 The balance payment, due 15 days before the event, is also non-refundable once paid.

1.3 No refund or adjustment is given for guests who do not attend, for a reduction in guests after the 7-day deadline, or for food or services not consumed on the day.

1.4 Charges for optional services already arranged (décor, special crockery, rooms, DJ, PRO/VIP staff, etc.) are non-refundable.

2. When a Refund Is Given

2.1 If Kwana cancels a confirmed booking for reasons within its own control, the full amount paid will be refunded.

2.2 If you have been charged more than the final bill amount (excess or duplicate payment), the difference will be refunded.

2.3 For online orders: if your order is cancelled by Kwana, if an item is unavailable, or if an item is missing from your order, the amount for the affected items will be refunded.

2.4 Any issue with an online order must be reported within 2 hours of delivery or pickup, with your order number and photos where relevant. Refunds for food quality issues are at the Management’s discretion after review.

3. Refund Method & Timeline

3.1 Approved refunds are made to the original mode of payment. Payments made in cash will be refunded by bank transfer to the account of the person who made the booking.

3.2 Refunds are initiated within 7 working days of approval. Depending on your bank or payment provider, it may take a further 5–10 working days for the amount to reflect in your account.

3.3 Government taxes are refunded only to the extent permitted under applicable GST rules. Payment gateway or bank charges, if any, are not refundable.

4. Restaurant & Rooftop Dining

Bills for food and beverages served and consumed at the restaurant or rooftop are not refundable. If something is not right with your meal, please tell our team immediately so we can make it right while you are with us.

5. How to Request a Refund

Email hi@kwana.cafe with your name, phone number, booking or order reference, date and reason for the request. Our team will respond within 3 working days.

Restaurant & Reservations: +91 91818 18170
Banquet & Party Bookings: +91 91818 18169
Email: hi@kwana.cafe